Gloria Phillips-Wren

Professor of Information Systems

Contact

410-617-5470
Sellinger Hall 314
gwren@loyola.edu

Research Areas

Dr. Phillips-Wren is founder and co-editor-in-chief of Intelligent Decision Technologies International Journal (IDT) and an Associate Editor of the Journal of Decision Support. She is past chair and current Board Member of the Special Interest Group on Decision Support and Analytics (SIGDSA) under the international Association of Information Systems (AIS), Secretary of IFIP WG8.3 Decision Support Systems (DSS), and leader of a focus group for Knowledge Engineering Systems (KES) International in intelligent decision technologies. She has been recognized with numerous awards, including the KES Outstanding Service Award, awarded to two members annually. She was a visiting professor at University College Cork, Ireland, and taught in Santiago, Chile, and Aguascalientes, Mexico. Most recently, she worked with her colleagues to develop data science programs to teach emerging technologies such as machine learning for big data and analytics to undergraduate and graduate students. Her research interests and publications are in how and why people make their decisions, improving decision making with technology such as AI, analytics, business intelligence, healthcare IT, and strategic uses of technologies such as generative AI. She has published numerous scholarly journal articles with colleagues along with books, book chapters, and conference proceedings.

Academic Degrees

Ph.D. Management Information Systems - University of Maryland Baltimore County.
M.S. Management Information Systems - University of Maryland Baltimore County.
MBA (Fellows) - Sellinger School of Business and Management, Loyola College in Maryland.
M.Ed. – Towson University.
B. A. Mathematics, English (summa cum laude) – Western Maryland College. (Now McDaniel College).

Representative Publications

Mora, M., Wang, F., Phillips-Wren, G., & Marx Gomez, J. (2022). Evaluating analytics DSS for the COVID-19 pandemic through WHO-INTEGRATE EtD for health policy. Journal of Decision Systems, 31(1-2), 19-39.

Mora, M., Wang, F., Gómez, J-M. and Phillips-Wren, G. (2022). Development methodologies for ontology-based knowledge management systems: A review. Expert Systems, 39(2), e12851.

Phillips-Wren, G., Daly, M., & Burstein, F. (2021). Reconciling business intelligence, analytics and decision support systems: More data, deeper insight. Decision Support Systems, 146, 113560.

Phillips-Wren, G. and Adya, M. (2020). Decision Making Under Stress: The Role of Information Overload, Time Pressure, Complexity, and Uncertainty. Journal of Decision Systems, in press.

Phillips-Wren, G. and McKniff, S. (2020). Overcoming Resistance to Big Data and Operational Changes through Interactive Data Visualization. Big Data, Online ahead of print August 17. https://doi.org/10.1089/big.2020.0056.

Phillips-Wren, G., Esposito, A. and Jain, L. (2020). Advances in Data Science: Methodologies and Applications. Book Series: “Intelligent Systems Reference Library”, Springer Nature: Jersey City, NJ. ISBN-13: 978-3030518691; ISBN-10: 3030518698.

Tsihrintzis, G., Virvou, M. and Phillips-Wren, G. (2019). Editorial Note to Special Section On “Surveys in Artificial Intelligence-Based Technologies”, Intelligent Decision Technologies, 13 (4): 393-394.

Adya, M. and Phillips-Wren, G. (2019). Stressed decision makers and use of decision aids: A literature review and conceptual model. Information Technology & People, 33(2): 710-754. https://doi.org/10.1108/ITP-04-2019-0194

Jefferson, T. and Phillips-Wren, G. (2019). The Search for Embeddedness: Leveraging Scientific Modeling in Disaster Response. Cutter Business Technology Journal, 32 (4): 24-30.

Phillips-Wren, G., Power, D. and Mora, M. (2019). Cognitive Bias, Decision Styles and Risk Attitudes in Decision Making and DSS. Journal of Decision Systems, 28 (2): 63-66.

Phillips-Wren, G., Jefferson, T. and McKniff, S. (2019). Cognitive Bias and Decision Aid Use under Stressful Conditions. Journal of Decision Systems, 28 (2): 162-184.

Phillips-Wren, G. (2018). Assessing the Impact of Corporate Board Independence and Diversity on Team Decision Making.Journal of Decision Systems(Special Issue), 27: 6-17.

Mora, M., Phillips-Wren, G., Wang, F. and Gelman, O. (2017). An Exploratory-Comparative Study of Implementation Success Factors for MSS/DMSS and MIS, International Journal of Information Technology & Decision Making, July, 16(6): 1671-1705. (2016 impact factor: 1.664; 2017 impact factor: 1.775).

Jefferson, T., Phillips-Wren, G. and Sharkey, P. (2016). Assessing Individual Health Insurance Coverage and Utilization Before and After the Patient Protection and Affordable Care Act, International Journal of Strategic Decision Sciences (IJSDS), 7 (4): 55-70.

Mora, M., Wang, F., Marx-Gómez, J. and Phillips-Wren, G. (2016). Editorial to special issue on “Group-based Decision and Knowledge Support Systems for Service Systems”, International Journal of Information and Decision Sciences, 8 (3): 203-206.

Phillips-Wren, G., Iyer, L., Kulkarni, U. and Ariyachandra, T. (2015). Business Analytics in the Context of Big Data: A Roadmap for Research. Communications of the Association for Information Systems, Volume 37, Article 23.

Phillips-Wren, G. and McKniff, S. (2015). Beyond technology adoption: An embeddedness approach to reduce medication errors. Journal of Organizational Computing and Electronic Commerce, 25: 1–20.

Phillips-Wren, G. and Hoskisson, A.(2015). An analytical journey towards big data. Journal of Decision Systems, 24 (1), 87-102.

Mora, M., Phillips-Wren, G. and Wang, F. (2014). Toward an Integrative Framework for Design and Evaluation of Group Decision Support Systems. Engineering Management Journal, 26(2), 24-38.

(Listed in Thomson Reuters Web of Science ISI as EMJ 1042-9247 American Society of Engineering Management.

Mora, M., Phillips-Wren, G., Marx-Gomez, J., Wang, F. and Gelman, O. (2014). The Role of Decision-making Support Systems in IT Service Management Processes. Intelligent Decision Technologies, 8(2), 147-163.

Wixom, B., Ariyachandra, T., Douglas, D., Kulkarni, U., Goul, M., Gupta, B., Iyer, L., Mooney, J., Phillips-Wren, G., Turetken, O. (2014). The current state of business intelligence in academia: The arrival of big data. Communications of the Association for Information Systems, January, 34 (1), 1-13.

Csaki, C. and Phillips-Wren, G. (2014). Special Issue: Various forms of intelligence. Intelligent Decision Technologies, 8(1), 1-2.

Phillips-Wren, G. (2012). AI Tools in Decision Making Support Systems: A Review. International Journal on Artificial Intelligence Tools, 21(2), April, 13 pages.

Power, D. and Phillips-Wren, G. (2011). Impact of social media and Web 2.0 on decision making, Journal of Decision Systems, 20(3), 249-261. (Listed on publisher’s website as most read article and second most cited article, 7 August 2014.)

Pridmore, J. and Phillips-Wren, G. (2011). Assessing decision making in face-to-face teams versus virtual teams in a virtual world, Journal of Decision Systems, 20(3), 283-308.

Wixom, B., Ariyachandra, T., Goul, M., Gray, P., Kulkarni, U., Phillips-Wren, G. (2011). The current state of business intelligence in academia: Results from the BI Congress. Communications of the Association for Information Systems, Vol. 29, Article 16, 300-312. (Names are alphabetical after the first author.)

Gloria Wren, AI Tools in Decision Making Support Systems: A Review, International Journal on Artificial Intelligence Tools, 21(2) 2012.

Joseph M. Langmead, Gloria P. Wren, Jalal Soroosh, Hong Zhu, Kenneth A. Kelly and Kenneth S. Thomas, How to Adopt IFRS in Five Steps, Strategic Finance Magazine, 2011, 53-60.

Gloria Wren, B. Wixom, T. Ariyachandra, P. Gray, U. Kulkarni and M. Goul, The current state of business intelligence in academia: Results from the BI Congress, Communications of the Association for Information Systems, 29(16) 2011, 300-312.

Gloria Wren and Jean Pridmore, Assessing decision making in face-to-face teams versus virtual teams in a virtual world, Journal of Decision Systems, 20(3) 2011, 283-308.

Gloria Wren and D. Power, Impact of social media and Web 2.0 on decision making, Journal of Decision Systems, 20(3) 2011, 249-261.

Books

Tweedale, J., Neves-Silva, R., Jain, L., Phillips-Wren, G., Watada, J. and Howlett, R., Eds. (2016). Intelligent Decision Technology Support in Practice. Springer Publishing Company: Berlin Heidelberg, ISBN-13: 978-3319212081; ISBN-10: 3319212087

Razmerita, L., Phillips-Wren, G. and Jain, L., Eds. (2016). Innovations in Knowledge Management: The Impact of Social Media, Semantic Web and Cloud Computing. Springer Publishing Company: Berlin Heidelberg, ISBN-13: 978-3662478264; ISBN-10: 3662478269

Phillips-Wren, G., Respício, A., Carlsson, S. and Brezillon, P., Eds. (2014). DSS 2.0: Supporting Decision Making with New Technologies, Volume 261 of Frontiers in Artificial Intelligence and Applications, Proceedings of IFIP WG8.3 DSS Conference, IOSPress: Amsterdam, Netherlands, ISBN: 978-1-61499-398-8

Neves-Silva, R., Watada, J., Phillips-Wren, G., Jain, L. and Howlett, R., Eds. (2013). Intelligent Decision Technologies, Proceedings of the 5^th International Conference (IDT’2013), Vol. 1 and 2 (Smart Innovation, Systems and Technologies), Springer Publishing Company: Berlin Heidelberg, ISBN-13: 978-1614992639

Watada, J., Watanabe, T., Phillips-Wren, G., Jain, L. and Howlett, R., Eds. (2012). Intelligent Decision Technologies, Proceedings of the 4^th International Conference (IDT’2012), Vol. 1 and 2 (Smart Innovation, Systems and Technologies), Springer Publishing Company: Berlin Heidelberg, ISBN-13: 978-3-642-29919-3. In paperback 2014

Watada, J., Phillips-Wren, G., Jain, L. and Howlett, R., Eds. (2011). Intelligent Decision Technologies, Proceedings of the Third KES IDT Conference, Springer Publishing Company: Berlin Heidelberg, ISBN: 978-3-642-22193-4

Phillips-Wren, G., Jain, L., Nakamatsu, K., and Howlett, R. Eds. (2010). Advances in Intelligent Decision Technologies, Proceedings of the Second KES IDT Conference, Springer Publishing Company: Berlin Heidelberg, ISBN-10: 3642146155, ISBN-13: 978-3-642-146152

Respício, A., Adam, F., Phillips-Wren, G., Teixeira, C. and Telhada, J., Eds. (2010). Bridging the Socio-Technical Gap in Decision Support Systems, Volume 212 of Frontiers in Artificial Intelligence and Applications, Proceedings of IFIP WG8.3 DSS Conference, IOS Press: Amsterdam, Netherlands, ISBN 978-1-60750-576-1

Nakamatsu, K., Phillips-Wren, G., Jain, L. and Howlett, R. Eds. (2009). New Advances in Intelligent Decision Technologies, Results of the First KES International Symposium IDT 2009, Springer Publishing Company: Berlin Heidelberg, ISBN 978-3-642-00909-9, e-ISBN 978-3-642-00909-9.

Phillips-Wren, G.E., Ichalkaranje, N. and Jain, L.C., Eds. (2008). Intelligent Decision Making: An AI-Based Approach. Springer Publishing Company: New York, NY, ISBN-10: 3540768289, ISBN-13: 978-3540768289.

Phillips-Wren, G.E. and Jain, L.C., Eds. (2005). Intelligent Decision Support Systems in Agent-Mediated Environments. Frontiers in Artificial Intelligence and Applications, Volume 115, IOS Press: Amsterdam, The Netherlands, ISBN-10: 1586034766, ISBN-13: 978-1586034764.

Journal Publications

Phillips-Wren, G. and McKniff, S. (2015). Beyond technology adoption: An embeddedness approach to reduce medication errors. Journal of Organizational Computing and Electronic Commerce, 25: 1–20

Phillips-Wren, G. and Hoskisson, A.(2015). An analytical journey towards big data. Journal of Decision Systems, 24 (1), 87-102

Mora, M., Phillips-Wren, G. and Wang, F. (2014). Toward an Integrative Framework for Design and Evaluation of Group Decision Support Systems. Engineering Management Journal, 26(2), 24-38. (Listed in Thomson Reuters Web of Science ISI as EMJ 1042-9247 American Society of Engineering Management)

Csaki, C. and Phillips-Wren, G. (2014). Special Issue: Various forms of intelligence. Intelligent Decision Technologies, 8(1), 1-2

Phillips-Wren, G. (2012). AI Tools in Decision Making Support Systems: A Review. International Journal on Artificial Intelligence Tools, 21(2), April, 13 pages

Pridmore, J. and Phillips-Wren, G. (2011). Assessing decision making in face-to-face teams versus virtual teams in a virtual world, Journal of Decision Systems, 20(3), 283-308

Langmead, J., Phillips-Wren, G., Soroosh, J., Zhu, H., Thomas, K. and Kelly, K. (2011). Stages in IFRS adoption, Strategic Finance, October, 53-60. (Received Lybrand Certificate of Merit as one of the best articles of the year from Institute of Management Accountants.)

Lovrek, I., Howlett, R., Lim, C-P, Jain, L. and Phillips-Wren, G. (2010). Special Issue: Knowledge-based intelligent systems and their applications. Journal of Intelligent and Fuzzy Systems, 21(1-2), 1-3

Phillips-Wren, G., Mora, M., Forgionne, G. and Gupta, J. (2009). An integrative evaluation framework for intelligent decision support systems. European Journal of Operations Research, June 16, 195 (3), 642-652

Soroosh, J., Zhu, H. and Phillips-Wren, G. (2009). A Shift in the Income Effect of Changes in Accounting Principles: 1993-2003 Time Period. Review of Business Research, 8(5), 51 - 67

Phillips-Wren, G., Kramer, S. and Sharkey, P. (2008). Strategic decision-making under conditions of complex demand and market risks. International Journal of Applied Decision Sciences, 1 (3), 323 – 337

Phillips-Wren, G., Sharkey, P. and Dy, S. (2008). Mining lung cancer patient data to assess healthcare resource utilization. Expert Systems with Applications, available online September 15, 2007, 35(4), November, 1611 – 1619

Phillips-Wren, G., Ferreiro, O., Forgionne, G. and Desai, H. (2007). Adoption of decision support systems in a developing country. Journal of Decision Systems, 16(4), 425-449. Phillips-Wren, G., Sharkey, P. and Dy, S. (2008). Mining lung cancer patient data to assess healthcare resource utilization. Expert Systems with Applications, available online September 15, 2007, 35(4), November, 1611 - 1619.

Phillips-Wren, G., Kramer, S. and Sharkey, P. (2008). Strategic decision-making under conditions of complex demand and market risks. International Journal of Applied Decision Sciences, 1 (3), 323 - 337.

Soroosh, J., Zhu, H. and Phillips-Wren, G. (2009). A Shift in the Income Effect of Changes in Accounting Principles: 1993-2003 Time Period. Review of Business Research, 8(5), 51 - 67.

Phillips-Wren, G., Mora, M., Forgionne, G. and Gupta, J. (2009). An integrative evaluation framework for intelligent decision support systems. European Journal of Operations Research, June 16, 195 (3), 642-652.

Encyclopedia Articles

Phillips-Wren, G. (2014). Intelligent Systems to Support Human Decision Making. Encyclopedia of Business Analytics and Optimization (John Wang, ed.), Chapter 119, IGI Publishing, Hershey, PA, USA, 1297-1309, ISBN13:9781466652026

Phillips-Wren, G., Mora, M. and Forgionne, G. (2008). Evaluation of decision making support systems. Encyclopedia of Decision Making and Decision Support Technologies (F. Adam, P. Humphreys, eds.), IGI Publishing, Hershey, PA, USA, 320-328, ISBN: 978-1-59904-843-7. Also chosen for publication in Strategic Information Systems: Concepts, Methodologies, Tools, and Applications, edited by Dr. M. Gordon Hunter, 2009.

Phillips-Wren, G. (2008). Intelligent agents in decision support systems. Encyclopedia of Decision Making and Decision Support Technologies (F. Adam, P. Humphreys, eds.), IGI Publishing, Hershey, PA, USA, 505-513, ISBN: 978-1-59904-843-7. Also chosen for publication in Strategic Information Systems: Concepts, Methodologies, Tools, and Applications, edited by Dr. M. Gordon Hunter, 2009.

Awards and Honors

Phi Beta Kappa national academic liberal arts and science honors society. (2008).
Sellinger Dean’s Symposium Presenter and Award, Loyola University Maryland. (2008).
Sellinger Summer Research Award, Loyola College in Maryland. (2006).
Sellinger Summer Research Award, Loyola College in Maryland. (2005).
Junior Research Sabbatical Award, Loyola College in Maryland. (2004).
Joint Army-Navy-NASA-AirForce (JANNAF) Service Award. (1999)
Beta Gamma Sigma national business society. (1998)
Superior Civilian Service Award, Awarded by the US Army. (1996)
Best Oral Presentation at 14th International Ballistics Symposium, Canada. Peer selection. (1993)
Nominated for Federal Women’s Program Outstanding Woman of the Year. (1992)
Co-author, Interior Ballistics Division Research Report of the Year. (1991)
U.S. Army Research and Development Award. (1989)

Professional Experience/Certification

Chief, Propulsion Branch, Army Research Laboratory.
Team Leader, Modeling and Data Analysis, Army Research Laboratory.
Mathematician, Ballistic Research Laboratory.
Itinerant Teacher of the Mathematically Gifted and Talented, Baltimore County Public Schools, Maryland.

Professional Memberships

Association for Information Systems (AIS).
Special Interest Group on Decision Support & Analytics.
IFIP WG 8.3 Decision Support.
KES International.